How does vaja use the information collected?
Vaja use such Personal Information for the following purposes: - for the specific purpose for which it was volunteered ( for example, to purchase a product, to enter a contest, to comment on our products or site etc. ); - to improve the content, appearance and utility of this site; - to track our visitors' use of this site for internal market research or other business purposes; and - to notify our visitors of new updates of this site.
How does Vaja protect visitor information?
Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a member of Vaja, all information (such as your name, address, and email address) is safely stored behind a firewall. Vaja implements a variety of security measures to maintain the safety of your personal information. It's Vaja's policy to maintain all Personal Information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems.
Can I return my purchase if it doesn't fulfill my expectations?
Should any item fall short of your expectations Vaja will honor a 30-day money back guarantee on all products sold on its website upon receipt. In all cases the refund of the money will NOT include the shipping cost. Under no circumstances will a refund be granted after this time. To apply for this benefit the product should be in the original condition and packaging with no signs of user wear. The credit will be applied once the unused case has been received and checked. In case the retail packaging is not included, a 15% restocking fee will be charged.
Who must I contact in order to arrange for a return?
To arrange for a return, please email Vaja Customer Support at support@vajacases.com to receive a Return Authorization number and the full instructions to return the product and we will send you a prompt refund or exchange, whichever you prefer. You will be responsible for all costs involved in re-shipping the product.
Can I return a purchase made though a reseller?
If you purchased your product through an authorized Vaja reseller or distributor (listed in our website) you may be eligible for a full credit within the reseller/distributor's return policy. You should contact the location where you purchased the product, as return/warranty policies may vary. Vaja cannot accept product returns of products purchased through a reseller or distributor. However if the answer that you receive from our distributors is not satisfactory, please email us and we will analyze the case and help you solve the issue. Vaja warranty will ONLY be applicable if an order number and an invoice from any of the authorized resellers/distributors legitimate the purchase. For items being sent to our Returns Department, please be sure to ship your item by insured, traceable mail. UPS and other carriers offer this service. Please include a note with your address and daytime phone number along with the instructions sent by Customer Service and a copy of your sales receipt or packing slip
What is a custom product?
A custom product is a piece of work that results from the exclusive Vaja Customization service. This allows you to build the product by selecting among numerous options according to your personal needs. Our master artisans will then handicraft your exact request making your own creation real.
What features can be required for custom products?
Each specific design allows certain features to be either included or removed from the final product. All these features are listed in each model's customization chart; any other option that is not included there is not viable since it may not be compatible with such design.