IN STOCK “READY TO SHIP” PRODUCTS
Processing time
We understand how important is for you to get your items on time. At Vaja Cases, we make every effort to process your order quickly. As long as the order has not been processed by our warehouse team (11 pm est), we are able to cancel your order.
Orders received any day up to 11 pm (EST), will be shipped the next business day.
Cut-Off time: orders are processed every day at 11 pm.
Orders placed during Friday, weekends, and holidays will be processed the next available business day
Tracking info
Delivery time and carriers
Shipping prices (in-stock orders)
Shipping prices for in-stock items start at $9 American dollars depending on dimensional weight, shipping distance, and delivery time inside the US.
TaxesWe are entitled to charge sales tax to orders placed from the following states: Florida, Virginia, Ohio, North Carolina, and Illinois.
Returns & Replacements
You can always return your in-stock products up to 30 days after the purchase date
You may request an RMA in our returns section on our website.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
All returned items must have a corresponding RMA (Return Merchandise Authorization) issued by us to warrant a return.
The customer is responsible for return expenses and shipping fees are non-refundable
Products with confection flaws or product misfunctioning under normal use will apply for replacement or full refund.
Product damage as a result of abuse, misuse, improper repairs/maintenance, installation, or alteration/modification will be VOID of our return policy and warranty.
For Returns please ship your items to the following address along with your RMA #
Vaja Returns USA
13818 SW 152nd St. PMB 156 CT
Miami, FL 33177
For further assistance, please contact support@vajacases.com, we´ll be happy to assist you!
Sneakers Return and exchange policy:
If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order as long as:
Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or visible wear on footwear), and in their original packaging.
Your return request is submitted within 10 days of receiving your original order
Please Note: Costs associated with the return of an order are the responsibility of the customer. If you ordered the wrong size, we will cover the shipping for your first exchange.
In case of a 2nd or 3rd exchange, the client will be responsible for new shipping expenses.
CUSTOM “BUILD YOUR OWN” PRODUCTS
Shipping prices (Custom orders)
Shipping prices for Custom orders start at $20 American dollars depending on dimensional weight, shipping distance, and delivery time worldwide.
Processing time
Processing time
Custom products are processed after it completes a 24-hour stand by period, to allow last-minute customer changes.
Custom orders have a 30-day handcrafting process plus the delivery timeframe.
Orders placed during weekends and holidays will be processed the next available business day.
Tracking info
Delivery time and carriers
Taxes and Customs
Returns, Replacements or Cancellations
Custom orders are handcrafted uniquely for you using specific leathers and colors. As such we can’t accept returns for a custom order unless there’s a design flaw. Bespoke orders are crafted uniquely for you, meaning they're tailored to your specific preferences and specifications. As such, we can't accept returns unless there's a manufacturing defect. When it comes to color representation, our team strives to ensure that the images and information on our website accurately depict our products. However, it's important to recognize that the way color images are displayed can vary depending on the device and screen type you're using. While we make every effort to provide an accurate representation, we cannot guarantee that the color you see on your device will perfectly match the true color of the products. We want you to love your Bespoke case, and we're here to ensure that it meets your expectations every step of the way. If you have any questions or concerns about your order, don't hesitate to reach out to our customer support team at support@vajacases.com We're always happy to assist you! Vaja customizes products within 24 hours of online order placement. Hence, cancellations for full refunds or modifications to customized online orders are only feasible within this initial 24-hour window. Once production begins after this period, the item is the sole property of the customer who placed the order, regardless of whether it has been shipped yet
