Frequently Asked Questions – Shipping, Returns, Warranty & Product Care

Frequently Asked Questions

Quick answers to shipping, returns, warranty & care. For full guides, visit our Help Center.

Do you ship worldwide?

Yes—international shipping with tracking. Express options available at checkout. Read full Shipping & Delivery details

How long will my order take to ship?

Ready-to-ship items usually dispatch in a few business days. Build Your Own/custom pieces take longer due to crafting time for Ready-to-ship and Custom items

How do I track my order?

You’ll receive a tracking link by email once the order ships; you can also check your account page. How to track your order

Will I pay duties or taxes on delivery?

Import duties/taxes may apply depending on your country and are the buyer’s responsibility unless stated otherwise at checkout. Duties & taxes information

What is your return policy?

Returns accepted within the stated window for unused items in original condition. Customized items may have different terms. Read the full Returns & Exchanges policy

What does the warranty cover?

Manufacturing defects are covered under our warranty. Normal wear and tear or accidental damage are generally excluded. See Warranty Policies and Warranty Faqs  for deailed information

Are your cases MagSafe compatible?

Yes. The majority of our current leather case designs are fully MagSafe compatible, supporting wireless charging with Apple-certified MagSafe chargers and accessories.

What is V-Mag and how does it differ from MagSafe?

V-Mag is our modular magnetic system for wallets and add-ons with enhanced hold. Many items also work with MagSafe chargers.

Which iPhone models do you support?

Vaja makes leather cases for the iPhone 18 Pro, the iPhone 18 Pro Max and the foldable iPhone Duo, and still makes cases for earlier models back to the iPhone 6. Browse all iPhone cases to find yours.

How do I care for the leather?

Avoid prolonged moisture/heat; wipe with a soft dry cloth; use leather conditioner sparingly to preserve the natural finish. Leather care guide

What leather do you use?

We use premium full-grain leather and quality linings chosen for durability and feel. Colors and textures vary naturally. See Our Leather for detailed info

Do your wallets have RFID protection?

Select wallet models include RFID-blocking features. See each product page for details.

Which payment methods and currencies do you accept?

Major cards and popular payment methods are supported. Final charge currency appears at checkout. Payments & currencies

How can I contact support?

Reach us via the contact page, email, or chat. Share your order number for faster assistance. Contact Vaja support